Swamped by technology

Somedays, technology just doesn’t want to play. Like, one of my members emailed me to say she couldn’t get into the page for that day’s video.

My ecommerce software has been adding on a whole swag of amazing new features and I decided to play with one of those rather than use the WordPress protected page. But despite my having tested and tested, there was an issue.

So I reset the page to the ‘old’ way, and emailed her a new link, plus the other subscribers, and fixed up the autoresponder sequence so that members coming up behind won’t run into the same problem.

I tend to give myself a hard time when something like this happens, shoulda coulda woulda, dummy!

And then my youngest daughter called me. She’s a Uni student and in this long summer break is temping in a call centre. It happens to be the centre which is handling the appeal for the record-smashing floods currently tearing our state apart, and also routing calls for financial aid to the relevant Government agencies.

Last night a couple of the TV channels put a telethon together to support the appeal. Within a few minutes of the start over 12,000 people got on the phone to donate money – and the phone server at the call centre crashed.

The techs were madly rerouting calls any way they could, but the operators were sitting twiddling thumbs for 1.5 hours, until the techs managed to sort out the issues.

And I felt better about my little tech issue – because if even a huge professional operation with dedicated full time highly skilled techs, can find it all falls in a heap, my little issue was nothing!

Oh, and the appeal raised over $30 million dollars. One of the towns currently suffering under the water is Dalby. One person my daughter spoke with yesterday called up to donate – from Dalby. Because she was dry while much of the town was deluged.

Makes me teary, that. If you’d like to donate, click here – let’s crash the server 🙂

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4 Comments

  1. Lenore on January 10, 2011 at 7:03 am

    Technology can be challenging at times so too can we humans, but in times of need we really show our true humanity!

    Lots of love and strength going out to the people being impacted by the flooding.

    Lenore

    • Sandy on January 10, 2011 at 9:15 pm

      For sure Lenore, and it’s getting more severe as the days go on…

  2. Amy Warden on January 11, 2011 at 2:54 am

    What a sweet post. I like how you tied your situation to something much greater. What a fantastic fundraiser! My prayers go out to those in Dalby.

    • Sandy on January 18, 2011 at 12:23 am

      oops sorry, this ended up in my spam, just retrieved it 🙂 Hopefully it will go well…

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